Dear Vivid Money Team,
I am writing regarding the message I received on August 29, 2025, about the possible closure of my account. Until now, I have not received any clear confirmation from you regarding whether my account has actually been closed or not.
In addition, I have not received any refund of my remaining balance, nor any instructions on how to retrieve my funds. This uncertainty is very concerning to me.
I kindly ask you to urgently confirm the current status of my account and provide clear information about when and how my remaining money will be refunded.
Please treat this matter with priority and provide me with a prompt response, as the delay is causing me serious inconvenience.
Thank you for your attention.